Delivery Lead Times
We have a usual lead time of 3 working days for a single standard storage container and 5 working days for a single standard accommodation unit from the day an order is received by us. All lead times are subject to availability of stock availability of our transport partners.
Timed Delivery and Collection
Due to factors outside our control (traffic, hold up on sites, etc) we cannot guarantee a timed delivery slot. All units will normally be delivered between 8.00am and 5.00pm. We will do our utmost to meet requests for early/late or am/pm deliveries but cannot guarantee this and additional charges may apply.
If a driver has to wait on site to deliver or collect a unit, a waiting charge will be charged after the first 30 minutes. Waiting charges are charged at £65 plus vat, per hour.
Any cancellations made less than 24 hours prior to delivery or collection will incur the full delivery or collection charges.
Non-Delivery or Collection of Units
If we are unable to deliver or collect a unit because of site access or other issues, the full delivery and collection charge will be incurred.
Please ensure your site is fully prepared for delivery on a HIAB (craned) or articulated delivery lorry. If you are concerned about site access or ground conditions, please contact us well in advance of delivery or collection so that we can discuss the options with you. Unless we have agreed otherwise, you are responsible for the provision, connection and disconnection of mains services and drainage.
Off Hire and Collection
Please give us at least 2 day’s notice if you would like to off hire the units. We aim to collect within 7 working days of off-hire and will notify you if this is not possible. You remain responsible for the safekeeping of the units until we have collected them.
Minimum Hire charges
All hires are for a minimum initial period of one month.
All Transport will be chargeable on the first invoice (delivery & collection)
The unit will be checked for damages once it is off hired and we will charge you for any damages incurred during the hire.
Before collection, be sure to remove all of your personal property, dispose of any rubbish and make the unit available in a clean condition, suitable for immediate use by another customer. Failure to do so will result in an additional cleaning charge. Containers should be left unlocked with the padlock and keys placed inside the container.
Airing your Container
Containers left locked for prolonged periods can sometimes be subject to condensation. You can minimize condensation by ensuring that all goods stored are dry, and by regularly opening container doors. Ask us for details of our Absorpoles product, which can help to reduce problems caused by condensation.
Problems with your Unit
We aim to ensure that all our products reach you in good condition. However, if you have any problems during the life of the hire, please contact us immediately so we can promptly remedy and correct any faults.
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